Overview
WiCartonize is a subscription software service. Billing may be processed by Paddle (web application) or Shopify Billing (Shopify app installation). Refunds are handled according to this policy and the rules of the billing provider that charged you.
Subscriptions
- Monthly plans — generally non-refundable for the current billing period once access has been granted. You may cancel renewal to avoid future charges.
- Annual plans — generally non-refundable after activation except where required by law or at our discretion for billing errors.
- Cancellation — canceling stops future renewals; you typically retain access until the end of the paid period unless otherwise stated at checkout.
One-time credit packs
Consumable request credit packs (for example 1,000 additional pack visualizations) are non-refundable once purchased and credited to your organization, except where law requires otherwise or we made a clear billing mistake.
Free plan
The Free plan does not involve charges and has no refunds.
Shopify Billing
If you subscribe through the Shopify App Store, charges appear on your Shopify invoice. Refund requests for those charges must follow Shopify’s billing policies and are processed through Shopify’s merchant billing tools where applicable.
Paddle (web billing)
If you subscribe on app.wicartonize.com via Paddle, payment receipts and any eligible refunds are managed through Paddle’s checkout and merchant of record policies. Contact us first at hello@wicartonize.com so we can review your account and coordinate with Paddle when appropriate.
Billing errors and duplicate charges
If you were charged incorrectly, charged twice, or did not receive the plan or credits you paid for, contact us within 30 days of the charge with your organization name, billing email, and transaction reference. We will investigate and issue a correction or refund when warranted.
Service issues
Extended outages or material failure to provide the Service may qualify for account credit or partial refund at our discretion. Routine maintenance, third-party platform outages, or issues caused by misconfiguration on your side are not automatic grounds for refund.
How to request a refund
- Email hello@wicartonize.com from your account owner or billing contact address.
- Include organization name, billing provider (Paddle or Shopify), charge date, and amount.
- Describe the reason for your request.
We aim to respond within a few business days. Approved refunds are returned to the original payment method when possible.
Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue. Unwarranted chargebacks may result in account suspension.
Changes
We may update this policy. The current version is always on this page.
Contact
Billing questions: hello@wicartonize.com · Contact form